Frequently asked questions
Support information for end users.
Find answers to the most common questions here.
Account and access
You create an account on the sign-up page with your name, email and password. To access the content provided by your organisation, you will usually need an access code. You also confirm that you agree to the Privacy Policy and Terms of Use.
- Open the sign-up page.
- Enter your details and the access code you received from your organisation.
- Accept the Privacy Policy and Terms of Use, then create your account and finish the short setup questions.
If you cannot create an account with a valid access code, contact the person who gave you the code. If you do not know who that is, contact info@mycareercompanion.com.
Sign up if you do not have an account yet.
Log in if you already created one. The two pages are separate and link to each other.
You can enter your access code when you sign up.
If you already have an account, enter it later via Use access code after you log in.
An access code may be incorrect, expired or already used.
- Enter the code again exactly as you received it.
- Contact the person who gave you the access code and ask for a new one if needed.
- Enter the new code via Use access code.
If you do not know who provided the code, contact info@mycareercompanion.com.
Access linked to your access code may have expired. Ask the person who gave you the code for a new access code, then enter it via Use access code.
If you do not know who that is, contact info@mycareercompanion.com.
You cannot create another account with the same email address.
Log in instead. If you forgot your password, use Forgot your password?
If you still cannot access your account, contact info@mycareercompanion.com.
- On the log-in page, open Forgot your password?
- Enter the email address of your account.
- Open the reset email and follow the link to create a new password.
- Check your spam or junk folder.
- Confirm that you entered the correct email address.
- Wait a few minutes.
- Request a new reset email.
- If nothing arrives, contact info@mycareercompanion.com.
The link may have expired or is no longer valid.
Request a new reset email and use the newest link you receive.
If new links still fail, contact info@mycareercompanion.com.
Open the menu in the platform and choose Sign out.
Open My profile, choose Delete account, and confirm. This deletes your account and the account data linked to it.
If you are unsure whether you should delete your account, contact info@mycareercompanion.com first.
You can open the Privacy Policy from the sign-up form or on the myCareerCompanion website (Privacy Policy).
Completing your Compass
After you log in, open Compass from the homepage or the menu.
Complete the questionnaires shown there.
Yes. Your answers are saved after you select Continue.
If you close the page while answers are still open on the current screen and you have not continued yet, those answers may not be saved.
Yes. Select Continue on the current step so it is saved, then leave when you need to stop.
When you log in again, open Compass and continue the unfinished questionnaires.
Check whether any required answer is still missing or incomplete, then select Continue again.
The homepage and Compass overview show how many questionnaires you still need to finish. When they are all done, your results become available.
Some other tools also ask you to finish Compass first.
Yes, by restarting that questionnaire. See What happens when I restart a questionnaire?.
Only that questionnaire must be completed again. The existing result for that questionnaire is replaced, and your overall Compass results are recalculated.
If you want to keep a personal copy of your current report, save it first. You only see your most recent results in the platform.
Results and reports
After you finish the questionnaires, open Compass.
Your results appear on the overview when they are ready.
Results appear only after all required questionnaires are finished. They may also take a short moment to load or refresh.
- Check that every Compass questionnaire is complete.
- Refresh the page and wait briefly.
- If results stay missing, contact info@mycareercompanion.com.
When your results are ready, select Download. This may open your browser’s print window. From there, choose to save the report as a PDF or print it.
Yes. Use Download and save the report as a PDF for yourself. This is useful if you later restart a questionnaire and your Compass results are recalculated.
Opportunities, Lyra and Culture
Opportunities lets you explore internal roles that match your profile. Indicating interest does not mean that you have applied for a role.
This tool is only available if your organisation has enabled it and your Compass is complete.
See Why do I not see a feature that another user can see?.
Lyra is an AI career coach that guides you through questions about your career goals and development. At the end, you receive a Career Development Guideline.
Lyra is only available if your organisation has enabled it and your Compass is complete.
See Why do I not see a feature that another user can see?.
At the end of Lyra, use Save Your Guideline. This opens your browser’s print window, where you can save or print the guideline.
Culture Scan helps you reflect on how you experience your organisation’s current culture and what you believe its future culture should look like. It is only available when your organisation has enabled it for your programme.
See Why do I not see a feature that another user can see?.
Availability can depend on:
- what your organisation has enabled
- whether your Compass is complete
- whether your results are still being prepared
- whether the feature is available for your programme
Finish Compass if needed, refresh the page, and wait a short moment. If you still cannot see a feature you expected, contact the person who gave you the access code. If you do not know who that is, contact info@mycareercompanion.com.
Language and device use
You can use myCareerCompanion in English, Dutch and French.
Use the language menu at the top of the page and select English, Dutch or French.
Your choice is saved to your account.
Yes. You can use the platform on a phone, tablet or desktop.
A laptop or desktop generally provides the best experience, especially for completing questionnaires and viewing or saving reports.
Technical issues
Your email address or password is probably incorrect. Check both carefully. If you are unsure of your password, use Forgot your password?
If you still cannot log in, contact info@mycareercompanion.com.
Your session may have ended. Log in again. Your saved Compass progress remains available.
If this happens repeatedly, contact info@mycareercompanion.com.
Refresh the page and try again. If that does not help, log out and log in again, or try another up-to-date browser. If the problem continues, contact support and include what you were trying to do and any error message you saw.
See What information should I include when contacting support?.
Try an up-to-date browser, or open the platform on a larger screen. Completing questionnaires and viewing reports is usually easier on a laptop or desktop.
If the problem continues, contact info@mycareercompanion.com.
Make sure your Compass results are ready, then select Download again. In the print window, choose “Save as PDF” or your browser’s equivalent option.
If Download stays unavailable or the print window does not open, contact info@mycareercompanion.com.
Contact Support
Please include:
- the email address linked to your account
- your organisation
- a short description of what you were trying to do
- the text of any error message
- a screenshot, where useful, without including your password
Never send your password.